Terms, Refunds & Shipping

These terms and conditions govern your use of the Orange Drop Media website and any purchases made through it. By using this website or placing an order, you agree to be bound by these terms. Orange Drop Media is part of Marnic Group and trades in South African Rand (ZAR).

1. Orders and pricing

• All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
• An order is an offer to purchase. A contract is formed only when we accept your order and confirm payment.
• We reserve the right to decline or cancel an order, and to correct obvious pricing or typographical errors, before dispatch.
• Stock availability is not guaranteed until your order is confirmed.

2. Payment

• Payments are processed securely through Yoco. We accept card payments and instant EFT.
• Your order is dispatched once payment has been received and verified.
• We do not store your card details on this website.

3. Digital (Kindle) books

• Kindle editions are sold and delivered by Amazon, not by Orange Drop Media. Purchases made through Amazon links on this site are subject to Amazon's own terms, pricing, and refund policies.
• Prices on Amazon may differ from the prices shown on this site for physical copies.

4. Artworks

• Each original artwork is unique. We make every effort to display artworks accurately, but colours may vary slightly between screens.
• An artwork marked as sold or on hold is no longer available, and we cannot accept orders for it.
• Prints of artworks are produced to order and are faithful reproductions of the original work.

5. Intellectual property

All content on this website — including book texts, artworks, images, logos, and written material — is the property of Orange Drop Media, our authors, and our artists, and is protected by copyright law. You may not reproduce, distribute, or use this content without written permission.

6. Liability

• Orange Drop Media's liability for any order is limited to the value of that order.
• We are not liable for indirect or consequential loss arising from the use of this website or its products.

7. Changes and governing law

• We may update these terms from time to time. The current version is always published on this page.
• These terms are governed by the laws of the Republic of South Africa.
• Questions? Contact us via the Contact page.

We want you to be happy with your purchase. If something isn't right, we're here to help.

Physical books and artworks

• Damaged or defective items: If your item arrives damaged, defective, or is not what you ordered, notify us within 7 days of delivery. We will arrange a replacement or a full refund, including delivery costs.
• Change of mind: Unused, undamaged items in their original packaging may be returned within 14 days of delivery at your own cost. Once we receive and inspect the item, we will refund the purchase price (excluding original delivery fees).
• Original artworks are excluded from change-of-mind returns due to their unique nature, but are fully covered for damage in transit.

Prints made to order

Prints are produced on demand and can only be refunded or replaced if they arrive damaged or defective.

Digital (Kindle) books

Kindle purchases are handled entirely by Amazon and fall under Amazon's returns policy, not ours.

How refunds work

• Refunds are processed to your original payment method within 7–10 working days of approval.
• To request a refund, contact us via the Contact page with your order number and a description or photo of the issue.

Delivery options

We ship throughout South Africa using locker-based courier delivery. At checkout you can choose:

• Locker to Locker — delivered to a parcel locker near you for collection.
• Locker to Door — delivered from a locker network to your door.

Delivery times and fees

• Orders are dispatched within 2–4 working days of payment being confirmed.
• Courier delivery typically takes a further 2–5 working days, depending on your location.
• Delivery fees are calculated and shown at checkout before you pay.

Order tracking and issues

• You'll receive an email confirmation when your order is placed and dispatched.
• Please make sure your delivery address or chosen locker details are complete and correct — we cannot be held responsible for delays caused by incorrect details.
• If your parcel hasn't arrived within the expected timeframe, contact us via the Contact page with your order number and we'll trace it.